Support
Get help with ReguLink — gap analysis, billing, API integration, or regulatory questions.
Contact channels
General support All plans
Email support@regulink.xyz — include your workspace ID and a description of the issue.
Billing & subscriptions All plans
Email billing@regulink.xyz for invoice questions, plan changes, and refund requests.
Security disclosures Responsible disclosure
Email security@regulink.xyz. We acknowledge all reports within 24 hours and publish a CVE if applicable.
Response time targets
| Priority | Definition | Starter | Growth | Enterprise |
|---|---|---|---|---|
| P1 Critical | API down, data loss | 4 hours | 2 hours | 1 hour |
| P2 High | Feature broken, billing error | 1 business day | 4 hours | 2 hours |
| P3 Normal | Questions, minor bugs | 3 business days | 1 business day | 4 hours |
Full commitments: Service Level Agreement
Self-service resources
- API health status — live endpoint health check
- Terms of Service
- Privacy Policy
- Service Level Agreement